{"id":13570,"date":"2021-03-14T16:08:58","date_gmt":"2021-03-14T13:08:58","guid":{"rendered":"http:\/\/erkintelekom.com.tr\/tr\/?p=13570"},"modified":"2021-03-14T17:15:05","modified_gmt":"2021-03-14T14:15:05","slug":"tegsoft-cagri-merkezi","status":"publish","type":"post","link":"http:\/\/erkintelekom.com.tr\/tr\/tegsoft-cagri-merkezi\/","title":{"rendered":"Tegsoft \u00c7a\u011fr\u0131 Merkezi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13570\" class=\"elementor elementor-13570\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b4d4b07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b4d4b07\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bf3562b\" data-id=\"2bf3562b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33544ea4 elementor-widget elementor-widget-text-editor\" data-id=\"33544ea4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><!-- wp:paragraph -->\n<p><strong>TEGSOFT*, <\/strong>uzun y\u0131llard\u0131r telekom\u00fcnikasyon sekt\u00f6r\u00fcnde edindi\u011fi bilgi birikim ve deneyimlerini, tama- men T\u00fcrk m\u00fchendisli\u011fi ile geli\u015ftirmi\u015f oldu\u011fu <strong>Tegsoft* <\/strong>\u00c7a\u011fr\u0131 Merkezi \u00fcr\u00fcn\u00fc TegsoftCC\u2019de birle\u015ftirmi\u015ftir.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Tegsoft<\/strong><strong>e , <\/strong>IP Santral ve \u00c7a\u011fr\u0131 Merkezi \u00e7\u00f6z\u00fcmleriyle 400\u2019den fazla firmada 10.000\u2019nin \u00fczerinde M\u00fc\u015fteri Temsilcisi taraf\u0131ndan kullan\u0131lmaktad\u0131r.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>TegsoftCC <\/strong>M\u00fc\u015fteriler ile ileti\u015fimi Ses, SMS, Email, Webchat ve Sosyal Medya gibi bir\u00e7ok farkl\u0131 kanal \u00fczerinden y\u00f6netmeye olanak tan\u0131maktad\u0131r.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>T\u00fcm Tegsoft \u00fcr\u00fcnleri; aralar\u0131nda \u0130ngilizce, Almanca, Arap\u00e7a, Rus\u00e7a gibi dillerin de bulundu\u011fu 25 farkl\u0131 dilde kullan\u0131labilmektedir.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Tegsoft<sub>\u2022<\/sub> \u00c7a\u011fr\u0131 Merkezi \u00fcr\u00fcn\u00fc <strong>TegsoftCC, <\/strong>kullan\u0131c\u0131lar\u0131n\u0131n ihtiya\u00e7lar\u0131n\u0131 en y\u00fcksek verimle kar\u015f\u0131lamak ad\u0131na a\u015fa\u011f\u0131daki \u00f6zellikleri i\u00e7ermektedir:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Tamamen Web tabanl\u0131 Tak\u0131m bazl\u0131 \u00c7a\u011fr\u0131 Merkezi Y\u00f6netimi<\/li><li>Web tabanl\u0131 M\u00fc\u015fteri Temsilcisi arabirimleri; Tek ekrandan lnbound (Gelen \u00c7a\u011fr\u0131), Outbound (Giden \u00c7a\u011fr\u0131), web-chat, email \u00e7a\u011fr\u0131s\u0131 kar\u015f\u0131lama<\/li><li>Uzak M\u00fc\u015fteri Temsilcisi deste\u011fi ile evden \u00e7al\u0131\u015fma imkan\u0131<\/li><li>Free-seating, M\u00fc\u015fteri Temsilcilerinin farkl\u0131 yerlerde oturmas\u0131 imkan\u0131 (M\u00fc\u015fteri Temsilcisi baz\u0131nda rapor takibi etkilenmez)<\/li><li>Sebepleri ile M\u00fc\u015fteri Temsilcisi mola takibi<\/li><li>Geli\u015fmi\u015f CRM \u00f6zellikleri<ul><li>M\u00fc\u015fterilerin detayl\u0131 ileti\u015fim bilgilerinin kaydedilmesi<\/li><\/ul><ul><li>Arayan ki\u015finin CRM\u2019de kay\u0131tl\u0131 olmas\u0131 durumunda arama ba\u015flang\u0131c\u0131nda t\u00fcm bilgilerin g\u00f6r\u00fcnt\u00fclenmesi<\/li><\/ul><ul><li>Arayan ya da aran\u0131lan ki\u015finin t\u00fcm ileti\u015fim ge\u00e7mi\u015finin g\u00f6r\u00fcnt\u00fclenmesi<\/li><\/ul><ul><li>Arayan ya da aranan ki\u015fiye aktivite tan\u0131mlanabilmesi<\/li><\/ul><ul><li>Arayan ya da aranan ki\u015fiye \u00f6zel notlar\u0131n al\u0131nabilmesi<\/li><\/ul><\/li><li>Proje \/ M\u00fc\u015fteri bazl\u0131 kar\u015f\u0131lama ve Kuyruk y\u00f6netimi<\/li><li>Supervisor \/ Tak\u0131m lideri tan\u0131mlama ve y\u00f6netimi<\/li><li>Anl\u0131k ve Tarih aral\u0131\u011f\u0131nda yetki tabanl\u0131 raporlar<ul><li>\u00c7a\u011fr\u0131 Detay Raporlar\u0131<\/li><\/ul><ul><li>M\u00fc\u015fteri Temsilcisi Raporlar\u0131<\/li><\/ul><ul><li>Servis Seviyesi Takibi<\/li><\/ul><ul><li>Kuyruk Raporlar\u0131<\/li><\/ul><ul><li>Kampanya Raporlar\u0131<\/li><li>Aktivite Raporlar\u0131<\/li><\/ul><\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:list -->\n<ul><li>Web tabanl\u0131 ses kay\u0131t bulma, dinleme ve ar\u015fivleme<\/li><li>Preview, Progressive ve Predictive D\u0131\u015f Arama Mod\u00fclleri ile otomatik d\u0131\u015f arama kampanyalar\u0131 ger\u00e7ekle\u015ftirme<\/li><li>SMS ve Email Mod\u00fclleri ile SMS ve Email kampanyalar\u0131 ger\u00e7ekle\u015ftirme<\/li><li>Talep ve \u015eikayet Y\u00f6netimi Mod\u00fcl\u00fc<\/li><li>TTS (Text to Speech) Entegrasyonu<\/li><li>Otomatik Anket uygulamas\u0131<\/li><li>Programlanabilir IVR<\/li><li>Geli\u015fmi\u015f entegrasyon kal\u0131plar\u0131 ile firmalar\u0131n kullanm\u0131\u015f oldu\u011fu farkl\u0131 yaz\u0131l\u0131mlar (\u015eikayet Y\u00f6netimi, Kaynak Y\u00f6netimi gibi \u00e7e\u015fitli uygulamalar) ile entegrasyon yapabilme imkan\u0131<\/li><li>Esnek uyarlama yap\u0131s\u0131<\/li><\/ul>\n<!-- \/wp:list --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dee781 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dee781\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7218cda\" data-id=\"7218cda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d5fb7c elementor-widget elementor-widget-image\" data-id=\"9d5fb7c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"tegsoft_2\">\n\t\t\t\t\t\t\t<img width=\"640\" height=\"674\" src=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2-972x1024.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2-972x1024.png 972w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2-285x300.png 285w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2-768x809.png 768w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_2.png 1262w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-07b1fb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"07b1fb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4eeaa42\" data-id=\"4eeaa42\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1c87cb elementor-widget elementor-widget-image\" data-id=\"b1c87cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_3.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"tegsoft_3\">\n\t\t\t\t\t\t\t<img width=\"640\" height=\"555\" src=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_3.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_3.png 888w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_3-300x260.png 300w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_3-768x666.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b41bdd elementor-widget elementor-widget-image\" data-id=\"7b41bdd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_4.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"tegsoft_4\">\n\t\t\t\t\t\t\t<img width=\"640\" height=\"688\" src=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_4.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_4.png 884w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_4-279x300.png 279w, http:\/\/erkintelekom.com.tr\/tr\/wp-content\/uploads\/2021\/03\/tegsoft_4-768x825.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"TEGSOFT*, uzun y\u0131llard\u0131r telekom\u00fcnikasyon sekt\u00f6r\u00fcnde edindi\u011fi bilgi birikim ve deneyimlerini, tama- men T\u00fcrk m\u00fchendisli\u011fi ile geli\u015ftirmi\u015f oldu\u011fu Tegsoft* \u00c7a\u011fr\u0131 Merkezi \u00fcr\u00fcn\u00fc TegsoftCC\u2019de birle\u015ftirmi\u015ftir. Tegsofte , IP Santral ve \u00c7a\u011fr\u0131 Merkezi \u00e7\u00f6z\u00fcmleriyle 400\u2019den fazla firmada 10.000\u2019nin \u00fczerinde M\u00fc\u015fteri Temsilcisi taraf\u0131ndan kullan\u0131lmaktad\u0131r&#8230;.","protected":false},"author":1,"featured_media":13571,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[27],"tags":[],"_links":{"self":[{"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/posts\/13570"}],"collection":[{"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=13570"}],"version-history":[{"count":10,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/posts\/13570\/revisions"}],"predecessor-version":[{"id":13605,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/posts\/13570\/revisions\/13605"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/media\/13571"}],"wp:attachment":[{"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=13570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/categories?post=13570"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/erkintelekom.com.tr\/tr\/wp-json\/wp\/v2\/tags?post=13570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}